VMware Horizon 8: Infrastructure Troubleshooting

1 Course Introduction

• Introductions and course logistics
• Course objectives

2 Troubleshooting Horizon Connection Server

• Identify general troubleshooting techniques for Horizon Connection Server
• Explain how to use logs to identify common Horizon Connection Server problems
• Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
• Discuss Horizon Connection Server Replication common issues
• Explain how to interpret Horizon Connection Server logs
• Compare successful and unsuccessful logs from common infrastructure administration tasks

3 Troubleshooting Unified Access Gateway

• List and identify common UAG deployment issues
• Explain how to monitor the health of a Unified Access Gateway deployment
• Identify and Troubleshoot UAG certificate issues
• Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl
• Detail general Unified Access Gateway troubleshooting methods

4 BLAST Configuration

• Discuss BLAST Codecs and Encoder Switch settings
• Describe how to verify BLAST configuration using logs and settings

5 Optimizing BLAST

• List general BLAST optimization recommendations
• Summarize BLAST tuning recommendations that apply to WAN connections
• Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
• Describe recommended tuning options to increase display protocol quality for all use cases and applications

6 Troubleshooting VMware Horizon Connections

• Explain VMware Horizon connections
• Describe the role of primary and secondary protocols in VMware Horizon connections
• Describe HTML Client Access Connections
• Describe Horizon Connections Load Balancing
• Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values
• Identify troubleshooting steps for failing Horizon Load Balancer connections
• List the steps for troubleshooting VMware Horizon connections

7 Troubleshooting VMware Horizon Certificates

• List VMware Horizon certificate functions
• Describe VMware Horizon certificate scenarios
• Discuss potential challenges related to certificates in VMware Horizon
• Describe the troubleshooting approach to Horizon certificates issues

8 Cloud Pod Architecture

Describe Cloud Pod Architecture troubleshooting scenarios