CLTECH – Cisco Certified Technician Supporting Cisco Collaboration Devices v1.0

Collaboration Environment Overview

• Infrastructure Overview
• Cisco Converged Network
• Introducing Cisco Collaboration Technology and Solution
• Basic Video Concepts
• Evolution of Cisco IP Video Solutions
• Cisco Conferencing Infrastructure Overview
• Cisco On-Premises, Cloud, and Hybrid Deployments
• Cisco Webex® Product Lines and Their Components
• Cisco Unified Communications Manager IM and Presence Service
• Introducing Cisco Unified CM

Cisco Collaboration Endpoints Equipment and Related Hardware

• Cisco Webex Desktop Series Hardware Components
• Cisco Webex Board Hardware Components
• Cisco Webex Room Kit System Hardware Components
• Cisco Webex Room 55 and Cisco Webex Room 70 G2 Hardware Components
• Cisco Webex Room Panorama Immersive System Hardware Components
• Cisco MX and SX Quick Set and SX80 Codec
• Cisco TelePresence® IX-5000 Hardware Components
• Cisco Collaboration Peripherals Hardware

Service-Related Knowledge

• Basic IP Settings
• Use CLI Commands
• Use a Terminal Emulator for a Console Connection
• Use a Serial Connection to the CLI
• Connect to the Web Interface
• Use File Transfer Protocols
• Use USB for File Transfers
• Backup and Restore
• CLI Commands for Hardware Status and Verification
• Perform a Test Call
• Use the Touch 10 Controller to Find System Information
• Manage the Lists of Trusted Certificate Authorities (CAs)
• Manage Software
• Add an Option or Release Key
• Reset Endpoint Devices
• Change the Device Passphrase
• Find and Edit IP Information
• Access Device and Setup Configuration
• Identify MAC Address Mismatch
• Determining Endpoint Device Status
• Special Safety Precautions
• Hardware Replacement
• Verifying Successful Operation
• Content Sharing
• Speaker Tracking
• Snap to Whiteboard
• Presenter Tracking