CLICA – Implementing Cisco Collaboration Applications

Course outline

• Configuring and Troubleshooting Cisco Unity Connection Integration
• Configuring and Troubleshooting Cisco Unity Connection Call Handlers
• Troubleshooting Cisco Unity Connection
• Configuring and Troubleshooting Cisco Unity Express
• Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
• Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
• Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
• Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
• Troubleshooting Cisco Unified Communications Manager IM and Presence Service
• Integrating Cisco Unified Attendant Console Advanced
• Implementing Call Recording and Monitoring

Lab outline

• Integrate and Set Up Cisco Unity Connection
• Configure Cisco Unity Connection Call Handlers
• Implement Toll Fraud Prevention
• Troubleshoot Cisco Unity Connection Call Handlers
• Troubleshoot Cisco Unity Connection
• Configure Cisco Unity Express
• Troubleshoot Cisco Unity Express
• Configure Cisco Unified Communications Manager IM and Presence High Availability
• Implement Cisco Jabber
• Configure Centralized Cisco Unified Communications Manager IM and Presence
• Configure Cisco Unified Communications Manager IM and Presence Service Functionality
• Enable Message Archiving and Chat Rooms
• Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
• Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
• Troubleshoot Cisco Unified Communications Manager IM and Presence Service
• Integrate Cisco Unified Attendant Console Advanced
• Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
• Implement Cisco Unified Communications Manager Call Recording and Monitoring