1 Course Introduction
- Introductions and course logistics
- Course objectives
- Online resources and references
2 Platform Architecture
- Summarize the features and functionality of Workspace ONE UEM
- Outline the benefits of leveraging Workspace ONE UEM
- Recognize the core and productivity components that make up the Workspace ONE UEM platform
- Summarize high availability and disaster recovery for the Workspace ONE solution
3 Administration
- Navigate and customize the Workspace ONE UEM console
- Summarize the hierarchical management structure
- Explain the features and functions of Workspace ONE Hub Services
- Outline account options and permissions
4 Enterprise Integrations
- Outline the process and requirements to integrate with directory services
- Explain certificate authentication and practical implementation with Workspace ONE
- Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
- Describe VMware Dynamic Environment Manager™ and its architecture
5 Onboarding
- Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
- Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
- Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
- Summarize platform onboarding options
6 Managing Endpoints
- Explain the differences between device and user profiles
- Describe policy management options for Windows and macOS
- Describe the functions and benefits of using compliance policies
- Explain the use case for Freestyle Orchestrator
- Describe the capabilities that sensors and scripts enable
7 Alternative Management Methods
- Describe the function and benefits of device staging
- Configure product provisioning in the Workspace ONE UEM console
- Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
- List the system and device requirements for Linux device management in Workspace ONE UEM
8 Applications
- Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
- Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
- Describe the benefits of using Apple Business Manager content integration
- Describe the benefits of using server-to-client software distribution
- List the functions and benefits of VMware Workspace ONE® SDK
9 Device Email
- List the email clients supported by Workspace ONE UEM
- Configure an Exchange Active Sync profile in the Workspace ONE UEM console
- Configure VMware Workspace ONE® Boxer settings
- Summarize the available email infrastructure integration models and describe their workflows
- Configure email compliance policies and notifications services
10 Content Sharing
- Describe the benefits of using Content Gateway and the Content Gateway workflows
- Describe the benefits of integrating content repositories with Workspace ONE UEM
- Configure a repository in the Workspace ONE UEM console
11 Maintenance
- Manage endpoints from the Device List View and the Device Details View pages
- Analyze endpoint deployment and compliance data from Monitor Overview page
12 Fundamentals of Troubleshooting Workspace ONE UEM
- Outline software troubleshooting logic and support methods
- Summarize the main process flows for the Workspace ONE UEM components
- Explain the importance of Workspace ONE UEM process flows for troubleshooting
- Identify different Workspace ONE UEM log files
13 Workspace ONE UEM Console Troubleshooting
- Outline the best practices for troubleshooting Workspace ONE UEM console issues
- Identify common group management and assignment-related issues
- Outline common issues for Workspace ONE UEM console roles and system settings
- Understand how analytic events can be used to identity platform errors
- Summarize the steps for collecting and analyzing Workspace ONE UEM console logs
14 Integration Troubleshooting
- Outline the common enterprise integrations in Workspace ONE UEM
- Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
- Troubleshoot issues related to Directory Services integration
- Identify directory user and groups synchronization issues
- Troubleshoot issues related to certificate authority integration
- Explain VMware Workspace ONE® Access™ integration and Workspace ONE Intelligent Hub troubleshooting techniques
15 Endpoint Troubleshooting
- Compare the endpoint connection topologies in Workspace ONE UEM
- Outline useful tools and resources for endpoint troubleshooting
- Summarize the best practices for device enrollment troubleshooting
- Explain device connectivity troubleshooting techniques
- Demonstrate how to identify and resolve profile-related issues
- Identify common compliance policy issues and potential root causes
16 Application Troubleshooting
- Explain the different scoping questions for troubleshooting applications
- Review application management configurations
- Summarize the general tools and resources for application troubleshooting
- Describe the general logic of troubleshooting public applications
- Understand internal application issues and potential causes
- Explain purchased application troubleshooting techniques
17 Unified Access Gateway and Edge Services Troubleshooting
- Review Unified Access Gateway architecture and edge service workflows
- Understand Unified Access Gateway general configurations
- Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
- Identify and resolve common issues for Content Gateway on Unified Access Gateway
- Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway
18 Email Troubleshooting
- Review different email architecture and workflows
- Summarize common errors associated with email profiles
- Identify tools and resources for email troubleshooting
- Discuss troubleshooting techniques for VMware AirWatch® Secure Email Gateway™ on Unified Access Gateway
- Outline PowerShell integration issues and techniques to address them
19 Additional Troubleshooting Tools
- Describe how the Self-Service Portal helps administrators and empowers end users to resolve issues
- Explain how Workspace ONE Assist can help with troubleshooting endpoints
