1 Course Introduction
- Introductions and course logistics
- Course objectives
2 Overview of Virtual Desktop and Application Virtualization Troubleshooting
- Identify VMware Horizon architecture and supportability using VMware Documentation
- Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
- Identify the different approaches to take when a problem occurs and how to document them
3 Command-Line Tools and Backup Options
- Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
- Identify and collect the log locations for each VMware Horizon component
- Describe the VMware Horizon backup and restore and its benefits
- Identify the Database reporting functionality and the steps to resolve inconsistencies
4 Troubleshooting Machines and Desktops
- Identify the information available in the Help Desk Tool
- Identify a variety of procedures to diagnose and fix problems that you encounter when you create and use machines and desktop pools
- Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops
5 Horizon End User Performance and Optimization
- Discuss the VMware Logon Monitor requirements
- Describe the VMware Logon Monitor configuration
- List the VMware Logon Monitor metrics
- Identify the advantages of image optimization
- Explain how to optimize VMware Horizon Windows desktops
6 Troubleshooting Instant Clones
- Describe how instant clones are created
- Explain what gets logged when an instant clone is created
- Identify the keywords to look for in logs when troubleshooting instant clones
- Discuss how to troubleshoot problems with instant clones
7 Troubleshooting Horizon Client
- Identify steps that you can follow to solve problems related to Windows Horizon Client
- Identify steps to solve problems related to Horizon Client for Linux
- Identify steps that you can follow to solve problems related to Horizon HTML Access
- Identify steps to solve problems related to Horizon Client for Mac
8 Troubleshooting Common Client Connection Issues
- Identify the key ports in the Horizon environment
- Discuss how to troubleshoot black screen problems
9 Troubleshooting Device Redirection
- List troubleshooting steps applicable to USB Redirection issue
- Discuss Nested RDSH Redirection
