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CLTECH - Cisco Certified Technician Supporting Cisco Collaboration Devices v1.0
Course Summary:
| The Cisco Certified Technician Supporting Cisco Collaboration Devices (CLTECH) course focuses on the skills required for onsite support and maintenance of Cisco® collaboration endpoints and operating environments. Technicians in this area must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces; understand the Cisco collaboration software and identify commonly found software; and be able to use the Cisco Command-Line Interface (CLI) to connect and service products. You will increase your competency in collaboration fundamentals, use common network tools for Data, Video, and Voice infrastructure components, perform common service-related tasks specific to Cisco Collaboration products, and achieve basic troubleshooting tasks including replacing hardware due to failure or upgrade. This course prepares you for the 100-890 Supporting Cisco Collaboration Devices (CLTECH) exam. |
Course Duration: 14 hours
Course Content:
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Collaboration Environment Overview
- Infrastructure Overview
- Cisco Converged Network
- Introducing Cisco Collaboration Technology and Solution
- Basic Video Concepts
- Evolution of Cisco IP Video Solutions
- Cisco Conferencing Infrastructure Overview
- Cisco On-Premises, Cloud, and Hybrid Deployments
- Cisco Webex® Product Lines and Their Components
- Cisco Unified Communications Manager IM and Presence Service
- Introducing Cisco Unified CM
Cisco Collaboration Endpoints Equipment and Related Hardware
- Cisco Webex Desktop Series Hardware Components
- Cisco Webex Board Hardware Components
- Cisco Webex Room Kit System Hardware Components
- Cisco Webex Room 55 and Cisco Webex Room 70 G2 Hardware Components
- Cisco Webex Room Panorama Immersive System Hardware Components
- Cisco MX and SX Quick Set and SX80 Codec
- Cisco TelePresence® IX-5000 Hardware Components
- Cisco Collaboration Peripherals Hardware
Service-Related Knowledge
- Basic IP Settings
- Use CLI Commands
- Use a Terminal Emulator for a Console Connection
- Use a Serial Connection to the CLI
- Connect to the Web Interface
- Use File Transfer Protocols
- Use USB for File Transfers
- Backup and Restore
- CLI Commands for Hardware Status and Verification
- Perform a Test Call
- Use the Touch 10 Controller to Find System Information
- Manage the Lists of Trusted Certificate Authorities (CAs)
- Manage Software
- Add an Option or Release Key
- Reset Endpoint Devices
- Change the Device Passphrase
- Find and Edit IP Information
- Access Device and Setup Configuration
- Identify MAC Address Mismatch
- Determining Endpoint Device Status
- Special Safety Precautions
- Hardware Replacement
- Verifying Successful Operation
- Content Sharing
- Speaker Tracking
- Snap to Whiteboard
- Presenter Tracking
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