1 Course Introduction
- Introductions and course logistics
- Course objectives
2 Introduction to Troubleshooting
- Define the scope of troubleshooting
- Use a structured approach to solve configuration and operational problems
- Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency
3 Troubleshooting Tools
- Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems
- Identify important vSphere log files and interpret the log file contents
- Describe the benefits and capabilities of VMware Skyline
- Explain how VMware Skyline works
- Identify uses for Skyline Advisor
4 Network Optimization
- Explain performance features of network adapters
- Explain the performance features of vSphere networking
- Use esxtop to monitor key network performance metrics
5 Troubleshooting Virtual Networking
- Analyze and resolve standard switch and distributed switch problems
- Analyze virtual machine connectivity problems and fix them
- Examine common management network connectivity problems and restore configurations
6 Storage Optimization
- Describe storage queue types and other factors that affect storage performance
- Discuss vSphere support for NVMe and iSER Technologies
- Use esxtop to monitor key storage performance metrics
7 Troubleshooting Storage
- Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems
- Analyze and resolve common VM snapshot problems
- Identify and resolve multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) event problems
8 CPU Optimization
- Explain the CPU scheduler operation and other features that affect CPU performance
- Explain NUMA and vNUMA support
- Use esxtop to monitor key CPU performance metrics
9 Memory Optimization
- Explain ballooning, memory compression, transparent page sharing, and host-swapping techniques for memory reclamation when memory is overcommitted
- Use esxtop to monitor key memory performance metrics
10 Troubleshooting vSphere Clusters
- Identify and recover from problems related to vSphere HA
- Analyze and resolve VMware vSphere® vMotion®
- configuration and operational problems
- Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems
11 Troubleshooting Virtual Machines
- Identify, analyze, and solve virtual machine snapshot problems
- Troubleshoot virtual machine power-on problems
- Identify possible causes and troubleshoot virtual machine connection-state problems
- Diagnose and recover from VMware Tools™ installation failures
12 vCenter Server Performance Optimization
- Describe the factors that influence vCenter Server performance
- Use VMware vCenter® Server Appliance™ tools to monitor resource use
13 Troubleshooting vCenter Server and ESXi
- Analyze and fix problems with vCenter Server services
- Diagnose and troubleshoot vCenter Server database problems
- Examine ESXi host and vCenter Server failure scenarios and resolve the problems
