1 Course Introduction
- Introductions and course logistics
- Course objectives
2 Introduction to Troubleshooting
- Define the scope of troubleshooting
- Use a structured approach to solve configuration and operational problems
- Apply troubleshooting methodology to diagnose faults and make troubleshooting efficient
3 Troubleshooting Tools
- Identify the utilities and tools used to run commands
- Identify how to access the vSphere ESXi shell
- Run commands to view, configure, and manage vSphere components
- Use Standalone ESXCLI for troubleshooting
- Run ESXCLI commands from the Standalone ESXCLI tool
- Use Data Center CLI commands for troubleshooting
- Run commands to view, configure, and manage your vSphere components
- Identify the best tool to use for CLI troubleshooting
- Locate important log files
- Identify how to use log files in troubleshooting
- Describe the benefits and capabilities of VMware Skyline™
- Explain how VMware Skyline works at a high-level
- Identify the types of health information provided by Skyline™ Health
- Identify uses for VMware Skyline™ Advisor
- Describe the support bundle REST API
- Use the support bundle REST API
4 Troubleshooting Virtual Networking
- Analyze and troubleshoot standard switch problems
- Analyze and troubleshoot virtual machine connectivity problems
- Analyze and troubleshoot management network problems
- Analyze and troubleshoot distributed switch problems
5 Troubleshooting Storage
- Recognize components in the vSphere storage architecture
- Identify the possible causes of problems in the various types of datastores
- Analyze the common storage connectivity and configuration problems and discuss the possible causes
- Resolve the storage connectivity problems, correct misconfigurations, and restore LUN visibility
- Analyze log file entries to identify the root cause of storage problems
- Use ESXi and Linux commands to troubleshoot storage problems
- Investigate ESXi storage issues
- Troubleshoot virtual machine snapshots
- Troubleshoot storage performance problems
- Recognize how multipathing works
- Identify the common causes of missing paths
- Resolve the missing path problems between hosts and storage devices
6 Troubleshooting vSphere Clusters
- Identify and troubleshoot potential vSphere HA problems
- Analyze and solve vSphere potential vMotion problems
- Diagnose and troubleshoot potential vSphere DRS problems
7 Troubleshooting Virtual Machines
- Describe virtual machine files
- Identify, analyze, and solve virtual machine snapshot problems
- Discuss virtual machine files and disk content IDs
- Troubleshoot virtual machine power-on problems
- Identify possible causes and troubleshoot virtual machine connection state problems
- Diagnose and recover from VMware Tools™ installation failures
8 Troubleshooting vCenter Server and ESXi
- Analyze and resolve vCenter service problems
- Diagnose and troubleshoot vCenter database problems
- Use vCenter appliance shell and the Bash shell to identify and solve problems
- Identify and troubleshoot ESXi host problems
